Today, to fully equip competitiveness in the complex business environment is not easy, in addition, to maintain it is even more difficult than ever. In time of global communication and information, to understand customer needs and the market is sorely necessary. Basically, success depends on quick response, thorough understanding and determination before the ever change of customer needs as well as the transformation of business strategies of competitors.

Microsoft Dynamics ^TM CRM 4.0 Professional is known as a solution to manage customer relations in a comprehensive way. It provides the tools and capabilities needed to create and easily maintain a clear image of the customer needs, from first contact to satisfing the service. With subsystems of Sales, Marketing và Servcies, Microsoft Dynamics CRM solution offers a fast, flexible and full ability to drive, can check the progress, enables closer relation with customers and helps enterprises achieve new performance.

The Microsoft CRM 4.0 Professional based on user’s experience is designed into an extended part of Microsoft Office and Outlook ®. By providing a working environment familiar, intuitive; the program has received much sympathy and increased the efficiency of the users. Be building on the foundation. NET security, can  upgrade tools and techniques, including Microsoft SQL Server™, Microsoft Biz Talk® Server và Microsoft Visual Studio, Microsoft Dynamics CRM 4.0 Professional allows you to get the reform based on existing IT systems’ foundation and provides expert at home, helps you minimize the total cost of ownership.

Work in your way:

Microsoft CRM 4.0 Professional is integrated directly into Outlook and other appliances of Microsoft Office such as Microsoft Office Word, Excel ®, PowerPoint ®, creating the familiar working environment comfortable for your employees. As a result, they can quickly start using the functions of Microsoft CMR 4.0 Professional to manage Sales, Marketing and Services.

·  It is easier to manage and develop services by controlling customer management tasks (including sending and managing e-mail, storing contact information, managing appointments) in Outlook.

· Access information from anywhere - online or offline - through enhanced data synchronization and mobility features, which can help employees of Sales, Marketing and Services get useful tools and information whenever they need, wherever they are.

·  Improve performance with intelligent automatic component built in, simplifying and automating all daily works.

· Create individual experience in job description by providing staff access right to specific customer information and work they often do.

Work unver your organization:

Each enterprise has its own processes, its own culture and way of solving problems. Microsoft CRM 4.0 Professional is a flexible solution that can quickly establish necessary elements under current requirements of each department, while still providing flexible and flexible platform meeting your requirements.

· To meet the business requirements of enterprises by adjusting Microsoft CRM 4.0 Professional in each specific business situations. In terms of visual aspect, design tools on Web base help edit application forms, data fields and relationships easily.

· Rationalizing the program in automatic mode allows you repeat according to automatic workflow.

· Integrate applications and information using Web services to create seamless links between systems and platforms within your company as well as customers and partners. 

· Ensure and measure the success of business processes by using test and powerful analytic tools, helping the business Managers to control activity make decision easily.

Work in accordance with technology

Competition in IT makes lots of companies face the problem how to integrate a variety of legacy applications which are not compatible with each other. Microsoft CRM 4.0 Professional is created to help enterprises standardize and consolidate customer information without care where it is created and stored elsewhere.

From reliable installation or upgrades to enhance performance, management, deployment and more reasonable security, Microsoft CRM 4.0 Professional provides the ability to minimize operating, administration costs and increase user efficiency. It is designed to provide a extended platform; Microsoft CRM 4.0 Professional can be easily customized for each specific process as well as requirements of Sales, Marketing and Services of each enterprise.

· Ensure the security of customer information with a highly security platform designed to help keep your data security, safe and confidentiality.

· Start up and run quickly with reasonable installation process, advanced diagnostic and troubleshooting tools significantly reducing installation time.

· Search quickly through a large amount of information with the query and optimized data overview.

· Increase effective with less possibility of errors and reliable protection. Deployment of Microsoft CRM 4.0 inside combined environment of Web, database and email servers.

· Check the purity of your CRM environment with the management and centralized notification tools.

· Install Microsoft CRM automatically regardless of whether there is a copy of local data ooor not. Browsers "no trace" in customer’s system offer rich experience of CRM with full application capabilities.

The value of CRM solutions depends much on the rapid capture and use of Sales, Marketing, and Service employees. Microsoft CRM 4.0 Professional was born in a special way to ensure that all users can inherit all the benefits from the features of the system with the shortest training time. And because the system provides optimal installation and management, robust integration with enterprise systems, and moreover, it enhances the reliability, scalability, safety to help enterprise increase productivity significantly, control effectively cost, maximize investment return.

Sales: Create demand and new business opportunities

How complex business process is, Microsoft CRM 4.0 Professional also offers features of easy use as well as ability to improve new target customers location, manage marketing programs as well as business operations.

· Increase customer communication channels with potential customers and new opportunities. Take advantage of the analysis and approach to maximize sales and service opportunities.

· Maximize sales strategy through centralized and combined processes, including case scenarios and sales activities.

· Help sales force prepare for meetings with customers better by accessing sales and service history of each customer.

· Integrate emails and customer feedbacks by automatically storing conversations with customers into transaction history.

Marketing: Better customer comprehension and better services

In the information economy at present, many enterprises are overwhelmed on customer data. To succeed, the request to convert data into clear information, support to make decision and rapidly response to continous changes in tastes and needs of customers. With Microsoft CRM 4.0 Professional, sales and marketing division can access information quickly without care where it is stored. Besides, it requires the tools turn that information into action.

· Create a distinct view for each customer based on collected information, all stored in a location that helps divisions of Sales, Marketing and Services throughout access.

· Gather Marketing efforts by using the list tools and market segments to reach potential customers more effectively.

· Execute marketing programs more effectively with new analytical tools in SQL Server, including the possibility of entelligent data exploitation and analysis. Inheriting the benefits of such new features makes it easy to create templates based on successful marketing programs.

· Understand what the customers want through the report tool and analysis built on SQL Server Reporting Services giving brief knowledge about customers to react quickly to customer and market changes.

Service: Bring more effectiveness for customers

As employee dealing with customers, it is an opportunity to increase customer loyalty by providing superior services for such customers. Since the system can help you bring targeted customers relevant information about concerned products and service. Microsoft CRM 4.0 Professional can help you seize opportunities to strengthen relationships with customers while increasing the ability to maximize both up-sell and cross-sell.

· Respond quickly to services as required by the customers by meeting the expectations of customers in an instant. Based on the benefits from integrating Microsoft CRM for quick access to tutorials, Frequently Asked Questions and troubleshooting advices.

· Resolve customer issues according to the required service level. New features for automatically switching level and route help ensure that the service requests are transmitted to the right people.

· The feature of scheduling and distribution of resources helps you easily find experts qualified to solve the problem. Using this feature to schedule and distribution resources and settlement services.

For further information about MICROSOFT CRM 4.0 PROFESSIONAL to develop better relationship with through www.microsoft.com/crm  or contact us for detailed information and direct advice.